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FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How long does delivery take?

Delivery will usually take no more than 10 working days. Obviously we strive to get orders shipped out as soon as possible but if we are on tour it may take a little while longer.

I don't live in the U.K, can I still order something?

Use the 'Contact' option and we will work out a price for postage.

"I haven't received my order and it's been 6 days now"

Use the 'Contact' option if you have any queries regarding your order.

Missing Items

We cannot be held responsible for items that get lost in the post. We will not re-send items that have gone missing after we have posted them. There is the option to use recorded delivery and you can add this as an item on Big Cartel.